Refund Policy

A content heart makes us happy. So, if you are not happy with the product that you have received, you can return it to us.

A refund will be processed only if it meets the following criteria:

• We need to be notified within 48 hours of receipt of the item
• Products sold on discount (sale) will not be accepted for refund/exchange
• Refund is applicable only for pre-paid orders. COD orders are not eligible for refunds.

 What you need to do:

• Send an email to pitstop@7days.buzz or Whatsapp at +91 ‭97433 69026  along with your order ID stating your reason for returning the product. Attach a picture of the product.
• Ensure that the product is in its original condition and packing along with its tags, etc.
• Courier it to our office

What we will do:

• Upon receipt of the item, we will inspect the same for any damage or any signs of usage. If signs exist, we will not refund your order.
• If it passes the inspection, we will take 4 working days to process your refund. The amount will be refunded to your account through the mode of payment that you opted for. If you opted for COD (Cash on Delivery), then, we will deduct Rs. 100 towards initial shipping and handling charges. The balance amount will NOT be refunded. You will be given a store credit and adjusted against your future order. For prepaid orders, the entire amount will be credited to you.

Our contact details:

In the clothing industry, a well-defined refund policy is essential for maintaining customer trust and satisfaction. A refund policy outlines the conditions under which customers can return items and receive their money back, which is crucial for both consumer protection and business integrity.

According to a survey conducted by the National Retail Federation, approximately 30% of all online purchases are returned, with clothing items accounting for a significant portion of these returns. This statistic underscores the importance of having a clear and fair refund policy that addresses common concerns such as fit, quality, and customer satisfaction.

Typically, refund policies in the clothing sector include specific time frames within which returns must be initiated. A common practice is to allow returns within 30 days of purchase. This period provides customers with adequate time to assess the product while also protecting the retailer from prolonged uncertainty regarding inventory management.

Another critical aspect of refund policies is the condition of the returned items. Many retailers stipulate that clothing must be unworn, unwashed, and with original tags attached to qualify for a refund. This requirement helps maintain the integrity of the merchandise and minimizes losses due to damaged or unsellable items.

Additionally, the refund process itself can vary significantly between retailers. Some may offer refunds in the form of store credit, while others may provide a full refund to the original payment method. According to a study by the eCommerce Foundation, 67% of consumers prefer receiving refunds to their original payment method, highlighting the need for retailers to consider customer preferences in their policies.

It is also important to address the issue of return shipping costs. Many retailers absorb these costs as a means of enhancing customer satisfaction, while others may require customers to cover return shipping. Research indicates that 80% of consumers are more likely to shop with a retailer that offers free return shipping, making this a significant factor in customer decision-making.

In conclusion, a comprehensive refund policy is a vital component of the clothing retail landscape. By clearly communicating the terms and conditions of returns, retailers can foster customer loyalty and reduce the likelihood of disputes. As the industry continues to evolve, it is essential for businesses to regularly review and update their refund policies to align with consumer expectations and market trends.